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Anyone can promise great service, but not everyone can deliver it. At Everett Schmenk Insurance Agency, Inc., we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.
“I can depend on Craig & Erin for all my insurance needs and information!”
UnassignedCustomer since 1996
“I have had an excellent relationship with Everett Schmenk Insurance, both Home & Auto Insurance.”
Jack B.Customer since 2019
“Was very helpful and knowledgeable.”
Cindy T.Customer since 2024
“Erin and the staff have always been very responive and able to answer any questions. Any claims have been processed with care, professionalism and efficiency.”
Cliffton C.Customer since 2010
“You are always there for us. Also if thre is a better rare than we have you help us get that rate.”
Elizabeth F.Customer since 2005
“So very helpful, keep us informed, and go the extra mile to be sure we understand any changes to our policy”
Ronald B.Customer since 2004
“Your customer service is outstanding; you could teach other companies how to treat their customers. And you always seem to be trying to do the best for me and my needs.”
Anne S.Customer since 2005
“You always answer my question. You always give me my best option on what coverage I need.”
Joseph S.Customer since 2004
“support home town business”
Dan I.Customer since 2004
“your promptness in answering any question I might have.”
UnassignedCustomer since 2004
“If I have a question about our insurance coverage, someone in the office will answer my question and if they can't respond right away, will get back to me in a timely manner. The girls are always attentive to my needs and friendly. My in-office appointments have always been good too. All of the before mentioned items keep us with the Everett Schmenk Insurance Agency.”
Larry D.Customer since 1996
“They really helped us with our insurance needs.”
Mark S.Customer since 2024
“I really have been pleased with my service. They always respond and I feel they care about their customers.”
Louise M.Customer since 2005
“The two most important are that the relationship between us and Everett Schmenk Insurance Agency is generational, dating back to my dad's insurance needs with Everett himself. The second reason is when we had massive damage to our home due to a Dorecho, your office would intercede on our behalf so we wouldn't be "short changed" by the insurance carrier.”
Dennis R.Customer since 1997
“Dependable!!! You always answer the phone!”
Jerry W.Customer since 2005
“Ashley and the Everett Schmenk staff are absolutely wonderful to work with and always attentive to our insurance needs. Certainly cannot recommend highly enough!!!”
Jeremy N.Customer since 1996
“Friendly and responsive. Gives suggestions. All good.”
Cornelius H.Customer since 2003
“Great people to deal with. Fair prices on insurance”
John G.Customer since 2018
“Great customer service”
Kenneth K.Customer since 2018
“They have always given us prompt and personal service.”
Vicky S.Customer since 1983
“Courteous, willing to help, available when calling, very prompt in sending information”
Audrey H.Customer since 2023
“Haven't compared pricing but do appreciate great customer service. Someone is always available to chat and questions answered quickly”
Marianne S.Customer since 2004
“Erhart-Stechschulte is a very friendly, courteous quick responsive answers. We get notices of upcoming insurance policies due Christmas cards highly recommend them the prices are very reasonable for the price of insurance these days”
Fern R.Customer since 2012
“I think everybody up there is great and have taken care of all my needs and wants. HUGE shout-out to Ashley Fortman and the nice emails she sends me!!”
Lisa H.Customer since 2014
“I truly enjoy the kindness and cooperation of working with insurance purposed with the Erhart-Stechschult Insurance agency.”
Dennis O.Customer since 2017
“Easy to work with. Understands our insurance needs.”
David L.Customer since 2022
“Very professional and worked for you, not themselves.”
Keith Q.Customer since 2024
“quick to response to any and every thing presented to them.”
Gary E.Customer since 2004
“Cindy is great to work with helping us navigate through the details and giving whatever support we need. Additionally, when we call ES, a human answers the phone!!!”
Garry J.Customer since 2024
“Very helpful and can always count on you guys”
Brendan C.Customer since 2021
“Easy to work with with good reasonable premiums!”
Ann F.Customer since 2014
“Erhart-Stechschulte Insurance Agency cares about their customers and is always ready to help with questions or concerns.”
Laurie H.Customer since 2011
“There is always room for better, something to work towards. Ashley was great to work with, quick responses, no issues with anything.”
Jaime T.Customer since 2024
“You do a great job, keep up the good work. Bernie Goedde”
Bernie G.Customer since 2021
“Had a recent claim and no knowledge of procedure. Erin was so very helpful!”
Joyce W.Customer since 2005
“I've been working with this agency for about 10 years now, and have always had good service.”
Cheryl F.Customer since 2013
“Every agent there is friendly and have been so helpful with all my insurance needs for at least the past 20 years!!!”
Sandra F.Customer since 2021
“You have always crushed it for me! I tell everyone I know!”
Andrew C.Customer since 2019
“Local, had any questions got a answer , prices were very good”
Mike M.Customer since 2018
“Friendly service. Very willing to help with issues.”
Dennis G.Customer since 1987
“Very helpful and knowledgeable:)”
Neil U.Customer since 2006
“Everett Schmenk keeps in contact through the year, easy to contact and answers questions very timely. Always professional and friendly.”
Cindy C.Customer since 2004
“Responsive to my questions and inquiries”
David S.Customer since 2018
“Easy to deal with.”
Donald D.Customer since 2015
“Excellent service and always helpful”
Jayson S.Customer since 2011
“I always get a quick response”
Barb P.Customer since 2011
“Quicker follow up with updates on what is happening.”
Jerry M.Customer since 2024
“Friendly and efficient are top priorities for us. Ashley is always searching for the best price on the coverage that best fits our needs.”
Elizabeth F.Customer since 2005
“Because you get back to me with answers, your customer service is really good. And, I think you look for what would be best for me.”
Anne S.Customer since 2005
“VERY fast response time and always willing to explain the same thing to me over and over ;) You all are amazing!!”
Don C.Customer since 2011
“Keeping an eye on any large increases in our premiums. Ashley checked into other coverage and saved us money. THANK YOU”
Larry D.Customer since 1996
“Very thorough.”
Greg & Janice G.Customer since 2005
“Professionalism, knowledge, courtesy, responsiveness”
Doug A.Customer since 2017
“Super easy to work with! Alicia is very good at trying to find the best deal and is always very responsive to questions!”
Blake N.Customer since 2023
“You keep in contact with us.”
Jon D.Customer since 2022
“Erin is great to work with. She always responds to my inquiries in a timely manner.”
Barbara S.Customer since 2008
“Timely responses and friendly service.”
Alan S.Customer since 2005
“You helped us file the claim for heavy hail damage a few years ago.”
Dennis R.Customer since 1997
“My agent is friendly, Knowledgeable, Respectful, and available to answer questions. When my Policies come up for annual renewal, he checks to see if there is a better deal available to me. I highly recommend Grove Insurance.”
David K.Customer since 2017
“I am very pleased with this insurance group. The people are very nice and helpful. Thankfully, I have not had to use the insurance, but so happy I have it at a reasonable rate.”
Audrey H.Customer since 2023
“great service and have already recommended”
David S.Customer since 2017
“Always so helpful! I just recommended you to a friend yesterday!”
Pat S.Customer since 2005
“Very helpful. Great rates. Easy policy changes. Hometown business taking care of their people!”
Tom C.Customer since 2017
“Everyone at Schmenks is knowledgeable, explains things simply, and most of all, courteous.”
J B.Customer since 1990
“Always a quick response to my questions and happy with the service I am getting. thanks”
Michael B.Customer since 2005
“Exceptional, personalized care. They care about the client. Responds in timely and thorough manner.”
Dave V.Customer since 2006
“Prompt responses every time we have had questions or incidents.”
R U.Customer since 2005
“ESI helped me find a much lower car insurance rate at a time when my prior insurer continued to increase premiums. The process of becoming a new customer and finding the best coverage went smooth while all of my questions were answered along the way.”
Jared S.Customer since 2024
“Peronal service, always ready to answer questions, provide ideas for better coverage etc”
Philip F.Customer since 2005
“Always let us know when we need to change policies to get a better deal. Lets us know what we need to do to keep our policy.”
Les S.Customer since 1996
“No real reason, other than the service (s) provided.”
John C.Customer since 2005
“Hometown atmosphere...very personable”
Stephen N.Customer since 2000
“Ashley is great. Very customer focused and takes the effort to go the extra mile for her customers.”
Mike G.Customer since 2015
“Very very helpful”
Cassie K.Customer since 2024
“Helped us get a cheaper rate. Always friendly. Very helpful.”
Steven K.Customer since 1992
“Amazing”
Dana K.Customer since 2016
“Competent, personal attention to detail, and knowledge of the insurance industry. My family has relied on Everett Schmenk Insurance for 3 generations for over 65 years. I have been a client myself for over 50 years.”
Pat B.Customer since 1996
“The people are very helpful. Erin and Craig have taken care of all my families needs. It's been a blessing working with them for the past 30 years.”
Joseph D.Customer since 2012
“We always get excellent help.”
Karen E.Customer since 2005
“When I had a problem, they went out of their way to take care of it”
Eugene & Nancy S.Customer since 2005
“Hometown service and close when I need help.”
Dan U.Customer since 2005
“Great service from everyone.”
Bernie G.Customer since 2021
“get great customer service”
Dennis S.Customer since 2015
“Great service”
Eric H.Customer since 2022
“We have always had quick accurate service”
Cheryl F.Customer since 2013
“Any time we have had questions or claims, the service has been timely and professional.”
Robert W.Customer since 2005
“Wonderful service and friendly staff who are always ready to help you.”
Sandra N.Customer since 2005
“After having a vehicle declared a total loss and we not wanting it declared that, Craig and the staff at Erhart Stechschulte kept working on our behalf to get the issues resolved and had the vehicle repaired without a total loss. They did go the extra steps to get this accomplished.”
Jon E.Customer since 2015
“Great service!”
Cory K.Customer since 2014
“very friendly the rates very competitive and local”
Mike M.Customer since 2018
“The representatives were not only knowledgeable but also demonstrated a genuine willingness to assist me promptly and efficiently”
Luciano Alves D.Customer since 2023
“Easy to communicate with-phone call or e mail. Friendly, knowledgeable.”
Cindy C.Customer since 2004
“Always available or make time when I have questions or need anything. Appreciate you letting us know how we can also save money when applicable.”
Lisa R.Customer since 2005
“Nothing my agent is awesome”
Mitchell S.Customer since 2004
“Wonderful, caring people!!”
Don S.Customer since 2022
“Everett Schmenk ins. has served my parents and my family for over 40 years and they are always helpful with insurance premiums, coverage and claims.”
Kevin E.Customer since 2010
“Great service and great people to work with. Thank you. Daniel Levine”
Daniel L.Customer since 2005
“always responds to all my questions”
David S.Customer since 2018
“Very professional customer service as well as quick responses to questions or concerns.”
Mitchell B.Customer since 2021
“Easy to pick up the phone and talk to a person!!!!!”
Gregory V.Customer since 2021
“Great service”
Jordan L.Customer since 2023
“We have every confidence in Cindy assuring we have the proper insurance coverages in place.”
Steve P.Customer since 2011
“They are wonderful! So easy to work with!”
Mark B.Customer since 2005
“ESI is great. Easy to work with and always helpful whenever you reach out to them.”
Jason S.Customer since 2023
“friendly,fair,experienced agents.”
Margaret H.Customer since 2005
“If I have a question, it is quickly answered! or solved!”
Kathy R.Customer since 2005
“Courteous, competent staff. When I had a claim from being backed into that resulted in a loaner, everyone at the agency was great. I also had a battery problem with another of my cars and I had service within an hour very late at night. Audrey Hicks is my referral to you and she saved money. Very happy with you.”
Doug A.Customer since 2017
“Absolutely the best advocate one can have for following up on claims, when we have to make them.”
Dennis R.Customer since 1997
“I received the email and I think mistakenly clicked on 1, but would definitely rate a 10 and recommend Grove Insurance to everyone I know.”
Cory H.Customer since 2021
“Craig and Erin always take real good care of me. Thanks”
Dennis & Kristine C.Customer since 2005
“I have received good service and follow up and I have already recommended your company”
David S.Customer since 2017
“I recently transferred my insurance there and she did a fantastic job”
Audrey H.Customer since 2023
“Aaron is so friendly and helpful (and patient lol) I have recommended him to many of my friends and family!!! Will definitely never leave Grove Insurance!!!”
Amy B.Customer since 2018
“Very helpful staff. makes it easy to set things up. Also does well at keeping customers up to date on changes etc.”
Trevor S.Customer since 2022
“I have been very happy with you guys and have always done right by me!!”
Lisa H.Customer since 2014
“The customer service and hometown aspect is spectacular. Ashley calls once a year to go over everything which is really appreciated. Rates are great and product options are wide.”
Tom C.Customer since 2017
“Already have referred to several people”
Eric S.Customer since 2022
“Every time I have a question, it is answered quickly and courteously! Thank you!”
J B.Customer since 1990
“Excellent service!”
Dennis O.Customer since 2017
“Good customer service! When I have a question, someone always gets back to me.”
Lori S.Customer since 2016
“You guys (for me, starting back when your Grandpa Bob was “in charge”) have always been my insurance agent and I can’t ever think of anything I was unhappy with. I’ve always felt like a friend when I called or stopped in. Everybody has been very pleasant and helpful towards me.”
Jeffrey B.Customer since 1996
“You keep us up to date on pricing and benefits and if we need to change something. Someone’s always there to answer our questions.”
Les S.Customer since 1996
“I have my car and homeowner insurance there. All the employees there are friendly and ready to help answer your questions. I have never had any problems that they couldn't find a solution to. Best to all of you. Patricia Niese”
Patricia N.Customer since 2005
“My agent is experienced and knowledgeable, answering all of my questions promptly and thoroughly. She anticipates my needs, from reviewing my policy for better rates to providing me with information about my policy or claim before I ask. She is professional, friendly, and honest, caring more about me and my needs than her/her company’s gains. Clients come first.”
Jen O.Customer since 2017
“Ease of customer service and prompt attention to customer issues.”
Laurie H.Customer since 2011
“Fast easy to work with”
Charles S.Customer since 2023
“Good service with no issues.”
Dan K.Customer since 2015
“because always helpful and friendly”
Dennis S.Customer since 2015
“So far we have not had any issues. Easy to deal with and great rates.”
Michael H.Customer since 2018
“Your good at what you do and everyone is always very nice and polite”
Michelle B.Customer since 2019
“Great customer service!!”
David K.Customer since 2017
“Always timely answer to any question, given in way I can understand. That's appreciated.”
Joyce W.Customer since 2005
“He does a great job with customer service, knowing his product and handling his business professionally.”
Dana D.Customer since 2017
“We love everyone at the office, they all take care of us whenever we need it!”
Sara B.Customer since 2013
“I have had consistently positive interactions with this company since working with them in 2013.”
Cheryl F.Customer since 2013
“Aaron does a tremendous job making sure we have all the proper coverages for the worst-case scenarios.”
Cory K.Customer since 2014
“Ashley is amazing! I feel she always has my back.10/10 recommend!”
Annie R.Customer since 2021
“We have been with ESI since we were married in 1970. We've always received prompt answers to our questions Claims have been settled satisfactorily in a timely manner.”
Robert W.Customer since 2005
“Responsiveness and thoroughness of Cindy is very appreciated.”
Kristen C.Customer since 2021
“Friendly, helpful service”
Dennis G.Customer since 1987
“local , very good on price ,always answerer any question i have”
Mike M.Customer since 2018
“Friendly and works hard to find the best rates.”
Jeremy J.Customer since 2017
“Because you guys are always so helpful and have never had problems with my insurance”
Angela G.Customer since 2016
“Good service”
Joseph K.Customer since 1994
“Ability to get answers in timely manner Support when claims made Friendly, knowledgeable people”
Cindy C.Customer since 2004
“Always very helpful with all my concerns!”
Bryan S.Customer since 2008
“Great, friendly service! They are always concerned about my well-being and quick to help remedy any problems!”
Dustin D.Customer since 2017
“I like talking directly to the same person each time I call (Aaron) and all of my claims/questions have been address very reapidly.”
Gregory V.Customer since 2021
“I am not originally from Kalida, but since the first time I walked in the door and set up our polices, they have always spoken to me by name with a smile. And it really speaks volumes that I do almost all of my interactions (add/drop 17 vehicles in 7 years) with them via email, and yet when I walk in the door (probably only the 3rd time ever) they are still so professional to put the right name with a face they never see. Also, they are very easy to work with when filing a claim...very smooth process! Highly Recommend!!”
Jessica W.Customer since 2016
“Great customer service”
Michael G.Customer since 2013
“Very helpful and quick to respond to any questions.”
Mark N.Customer since 2004
“Aaron Siefker is the most helpful and knowledgeable insurance agent I've ever met. His customer service and readily available advice are invaluable to my family and businesses he helps to insure.”
Ryan B.Customer since 2017
“Dan says, “You’ve always gone to bat for us!””
Daniel B.Customer since 2004
“All my concerns have been addressed in a timely and efficient manner.”
Abby D.Customer since 2016
“We get good service from your staff when we inquire with questions.”
Tony H.Customer since 2009
“Very professional and handle claims very quickly.”
Edward T.Customer since 2006
“We bought a vehicle out of state, Cindy at Everett Schmenk Insurance was able to navigate us through the car insurance process. And, when our previous insurance provider became more expensive, Ashley shopped around and found a better rate for the same coverage. What more could you ask. We love the small-home town service where you are treated like a neighbor. We have been customers for over 53 years and are looking forward to many more years.”
Elizabeth F.Customer since 2005
“You are so friendly. And in addition to being knowledgeable your customer service is wonderful.”
Anne S.Customer since 2005
“They have always provided timely, enjoyable service when I needed them.”
Daniel V.Customer since 1998
“They are always good in answering my concerns and will help you to find the best insurance for your needs”
Joseph S.Customer since 2004
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